PRIVACY POLICY

Effective date: January 6, 2026
Contact: info@cue2cuepro.com

This Privacy Policy describes how Cue2Cue Pro (“we,” “us,” “our”) collects, uses, and shares information when you use our website and services (the “Service”).

1) Information We Collect

A. Information you provide

  • Account information (name, email, password or SSO token)

  • Profile or organization info you choose to add

  • Content you create or upload (rundowns/cue sheets, notes, event details, attachments)

  • Support communications

B. Information collected automatically

  • Usage data (pages/features used, clicks, actions, timestamps)

  • Device and log data (IP address, browser type, operating system, referring URLs)

  • Cookies or similar technologies (for login/session, preferences, analytics)

C. Payment information (if applicable)
Payments are processed by a third-party processor. We typically receive limited billing details (e.g., billing name, email, partial card info, subscription status) but do not store full card numbers ourselves.

2) How We Use Information

We use information to:

  • provide and operate the Service (including saving and syncing your rundowns)

  • authenticate users and secure accounts

  • provide customer support

  • improve and develop features

  • monitor performance, prevent abuse, and maintain security

  • communicate with you about service updates, administrative messages, and (if you opt in) marketing

3) How We Share Information

We may share information:

  • With service providers that help us run the Service (hosting, databases, analytics, email delivery, customer support, payment processing), under confidentiality obligations

  • With collaborators you authorize, when you share content with other users

  • For legal reasons, if required to comply with law or protect rights, safety, and security

  • In a business transfer, such as a merger, acquisition, or sale of assets

We do not sell your personal information in the traditional sense.
[If you need CCPA/CPRA “Do Not Sell/Share” language, add it here.]

4) Cookies and Analytics

We use cookies and similar technologies for authentication, keeping you logged in, remembering preferences, and analyzing usage. You can control cookies through your browser settings; some features may not work without them.

5) Data Retention

We retain personal information as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. After account cancellation, we may delete or anonymize data within 2 years under our standard data retention policy so that a break in your subscription will not result in data loss. While not absolutely guaranteed, users who re-subscribe to Cue2Cue Pro will find all their active and archived show content available for usage.

6) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no system can be guaranteed 100% secure.

7) Your Choices and Rights

Depending on where you live, you may have rights to:

  • access, correct, or delete your personal information

  • object to or restrict certain processing

  • withdraw consent (where applicable)

  • request a copy (portability)

You can typically update account details in the app. You may also contact us at [privacy@cue2cuepro.com].

8) International Users

If you access the Service from outside the United States, your information may be processed in the United States and other locations where we or our providers operate.

[Optional GDPR add-on: lawful bases + DPA language if you serve EU/UK at scale.]

9) Children’s Privacy

The Service is not directed to children under 13 (or under 16 in some regions), and we do not knowingly collect information from children.

10) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the effective date.

11) Contact

Questions or requests: [info@cue2cuepro.com]