CUE2CUE TERMS OF SERVICE

Effective date: January 6, 2026
Company: Cue2Cue Pro (“Cue2Cue,” “we,” “us,” “our”)
Contact: info@cue2cuepro.com

1) Acceptance of these Terms

By accessing or using Cue2Cue Pro (the “Service”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.

If you use the Service on behalf of an organization, you represent you have authority to bind that organization, and “you” includes the organization.

2) The Service

Cue2Cue Pro is software for creating and managing event rundowns (also known as run of show, technical run of show, or cue sheets), including optional features such as collaboration and “Live Mode.”

We may update, modify, or discontinue any part of the Service at any time.

3) Eligibility

You must be at least 18 years old (or the age of majority where you live) to use the Service.

4) Accounts and Security

You are responsible for:

  • maintaining the confidentiality of your login credentials, and

  • all activity that occurs under your account.

Notify us promptly of any unauthorized use of your account.

5) Your Content

“Content” means information you submit to the Service, such as rundowns, cue sheets, schedules, notes, attachments, and any other materials.

You retain ownership of your Content. You grant us a limited, worldwide, non-exclusive license to host, store, process, transmit, and display your Content only as necessary to provide, maintain, and improve the Service.

You represent you have all rights necessary to submit your Content and that it does not violate any laws or third-party rights.

6) Collaboration and Sharing

If you choose to share Content with others (e.g., collaborators), you are responsible for the permissions you grant and with whom you share.

7) Live Mode and Operational Reliance Disclaimer

Live Mode may be used during live events to view, track, or call cues. You acknowledge and agree:

  • The Service may experience interruptions, delays, synchronization issues, data loss, connectivity failures, or other errors.

  • You are solely responsible for maintaining appropriate contingencies for your event operations, including (as applicable) exporting or printing a local backup (e.g., PDF), having alternate calling materials, redundancy plans, and staffing procedures.

  • The Service is not designed for safety-critical or high-risk uses where failure could lead to personal injury, property damage, or significant financial loss.

Cue2Cue Pro does not guarantee that the Service will be available, uninterrupted, timely, secure, or error-free.

8) Acceptable Use

You agree not to:

  • break the law using the Service;

  • attempt to access accounts or systems you’re not authorized to access;

  • interfere with the Service’s operation (e.g., malware, DDoS, scraping beyond reasonable use);

  • upload content that infringes IP rights or contains malicious code.

We may suspend or terminate accounts that violate these rules.

9) Subscriptions, Trials, Billing (if applicable)

If the Service is paid:

  • Fees, billing intervals, and plan features are described at checkout or on your pricing page.

  • Subscriptions renew automatically unless you cancel before the renewal date.

  • Taxes may apply.

Payments are handled by third-party payment processors. We do not store full payment card numbers ourselves (except as provided by the processor).

Refunds: [Describe your policy, e.g., “All fees are non-refundable except as required by law.”]

10) Third-Party Services and Integrations

The Service may integrate with or link to third-party services (e.g., authentication providers, analytics, payment processors). We are not responsible for third-party services and your use of them is governed by their terms.

11) Intellectual Property

We and our licensors own the Service, including software, design, branding, and all related intellectual property. Except for the limited right to use the Service under these Terms, no rights are granted.

You may not copy, modify, reverse engineer, or redistribute the Service except as allowed by law.

12) Feedback

If you provide feedback or suggestions, you grant us the right to use it without restriction or compensation.

13) Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will meet your requirements or that errors will be corrected.

14) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR EVENT OUTCOMES.

  • OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF YOU PAID NOTHING).

Some jurisdictions do not allow certain limitations, so some may not apply to you.

15) Indemnification

You agree to defend, indemnify, and hold harmless Cue2Cue Pro and its affiliates, officers, employees, and agents from any claims arising out of your use of the Service or your Content, including allegations that your Content violates third-party rights or law.

16) Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or if required by law.

Upon termination, your right to use the Service ends. Your data may be retained in the software for up to two years under our standard data retention policy unless otherwise requested.

17) Changes to These Terms

We may update these Terms from time to time. We’ll post the updated Terms and update the effective date. Continued use after changes means you accept the updated Terms.

18) Governing Law; Venue

These Terms are governed by the laws of the District of Columbia, excluding conflict-of-law rules. Any disputes will be brought in the state or federal courts located in [Washington, DC], unless the optional arbitration clause below applies.

19) Contact

Questions about these Terms: [info@cue2cuepro.com]